We can help you by talking directly to you.
In order to do that be sure that the problem is not caused by your own device, if not contact us directly by email at
contact@snakestudio.fr
We reply in one business day mostly and we surely try to do all the best we can to resole your issue.
In case of a problem with our game you can use our homemade Bugreporter®.
Take a look by yourself.